1. My order has shipped but not arrived, what does this mean?
All orders will take up to 3 business days to be delivered from your date of purchase. If it is past 5 days, please contact us at ecustomerservice@nike.com or on 1300 656453 (Aus EST 9am to 4pm weekdays).

2. What is the Returns Policy?
Click here to view the Returns Policy.

3. What are the accepted forms of payment?
Nikestore.com.au accepts payment by valid Credit Cards only - Visa, MasterCard and American Express.

Payment by Cash, Cheque, money orders, CODs or EFTPOS is unavailable.

4. Where is the sizing information?
Click here to view sizing charts and information.

5. Do you do international deliveries?
Unfortunately we do not ship outside Australia.

6. How do I find and purchase products on Nikestore.com.au?
Use the menus on the left of the page to browse Nikestore.com.au by category. You can also search for a specific item by using the "SEARCH" box, located in the upper left part of the home page of the store. To access more information or purchase an item, click on the product image and you will be taken to the item's product detail page.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, go to your shopping cart and click "Delete". Once you have all the items you wish to purchase, click the "CHECKOUT" button.

7. How do I change my order after it has been placed?
Please call us at 1300 440 134 to change your order where possible we will accommodate. If your order has been already customized, as per our returns policy we will not be able to adjust it.

8. How does Pre-Order work?
Because some of our products are hot of the press we offer a Pre-Order facility that allows you to order and pay for this product prior to the product launch to secure your purchase. All products available for Pre-Order will be clearly identified on the website as Pre-Order. Should you wish to proceed with a Pre-Order purchase, you will need to acknowledge and agree we can debit your credit card for the full amount of your purchase immediately. We will then fulfill and deliver your priority pre-order following the individual product launch date.

9. What happens if a product is not available?
Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted.

10. What is the website best viewing format & resolution?
The website is best viewed with monitors using 1024 x 768 resolution or above. Some elements of the website use Flash. To view these elements please download the latest version of Flash by clicking here.

11. How is GST / tax applied?
A charge of 10% GST is included in the retail price shown.

12. How does the online site security work?
Protecting your personal and order information is our priority. We want you to be able to order from www.nikestore.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.nikestore.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

13. Where do I find Nike Product?
Nike is the world's leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories for a wide variety of sports and fitness activities. As we continue to innovate, counterfeiters will continue to make cheap knockoffs that are often mistaken for the real deal. So make sure you get all your Nike gear from one of our stores, company websites, or retail partners.

Visit Nikestore.com.au for the latest in authentic Nike Football gear. You can search by entering a keyword in the Search field, or you can select the different options on the navigation bar.

14. I have purchased from NikeStore.com.au previously and i would like to purchase again, how do i do this?

If you wish to return to the site at a later date and purchase another product, you will need to enter your original login details on the "Order Status" page. If you have forgotten these details, please click on the "Forgotten Password" button and they will be emailed to you. From here you are ready to continue shopping without having to re-enter your contact details.